Privacy Policy for Appliance Repair Wizard
Last Updated: October 26, 2023
Our Commitment to Your Privacy
At Appliance Repair Wizard, we are dedicated to protecting the privacy of our customers and visitors to our online platform. This Privacy Policy details how we collect, use, disclose, and safeguard your information when you engage with our services, whether through our website, phone, or in-person service calls. By using our services, you consent to the data practices described in this policy.
Information We Collect
We collect various types of information to provide and improve our appliance repair and maintenance services.
- Personal Identification Information: This includes your name, physical address (for service calls: 2411 22nd Street South, Saint Petersburg, FL 33712), email address, and phone number ((727) 329-6722), which you provide when scheduling a service, requesting a quote, or contacting us through our platform.
- Appliance Information: Details about your appliances, such as type (refrigerator, washer, dryer, oven, dishwasher, etc.), brand, model number, serial number, and reported issues, are collected to facilitate effective troubleshooting and repair.
- Payment Information: When you make a payment for our services, we collect necessary payment details. This information is processed securely through third-party payment processors, and we do not store sensitive financial data on our servers.
- Technical Data: When you visit our website (applancerepwizard.com), we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and website usage patterns. This data helps us understand how visitors interact with our site and improve user experience.
- Correspondence: Records of communications when you contact us for support or inquiries.
How We Use Your Information
The information we collect is used strictly for the following purposes:
- To Provide Services: To schedule appointments, dispatch technicians, diagnose appliance faults, perform repairs, offer maintenance services, and process payments for the services rendered.
- Customer Communication: To communicate with you regarding your service requests, appointments, updates, and customer support.
- Website Improvement: To analyze website usage and trends to improve the functionality, content, and user experience of appliancerepwizard.com.
- Marketing and Promotions: With your consent, we may use your information to send you updates, special offers, and promotional materials related to our residential appliance troubleshooting, maintenance, and repair solutions. You can opt-out of these communications at any time.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, delivering our services (e.g., payment processors, scheduling software, IT support), or performing functions on our behalf. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. These measures include secure servers, encrypted communications, and access control procedures. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Data Protection Rights (GDPR and other applicable laws)
Depending on your location, you may have the following rights concerning your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our physical address: 2411 22nd Street South, Saint Petersburg, FL 33712.
Cookies
Our website, appliancerepwizard.com, uses cookies to enhance your experience. Cookies are small files placed on your computer's hard drive that enable us to recognize your browser and capture certain information. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. However, turning cookies off may affect the functionality of our online platform.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.
Children's Privacy
Our services are not directed to individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or your dealings with Appliance Repair Wizard, please contact us at:
Appliance Repair Wizard
2411 22nd Street South
Saint Petersburg, FL 33712